Our Returns, Refunds & Complaints Policy

Trusted Fresh Flower Guarantee in Ardleigh Green

As your local Ardleigh Green florist, we are dedicated to providing the freshest, most beautiful flowers and exceptional customer service every time. Serving individuals, homes, and businesses in Ardleigh Green and surrounding areas, our team takes pride in every bouquet we deliver. With our Fresh Flower Guarantee, we promise cheerful blooms and enduring arrangements for every special moment.

Damaged-on-Arrival Policy

We do our utmost to ensure that every arrangement reaches you in pristine condition. If, despite our best efforts, your flowers or arrangements arrive damaged or are not up to the standards of freshness expected, please let us know as soon as possible after delivery. We kindly ask that you notify us within 24 hours of receiving your order, along with a clear photograph of the issue when available. This helps us to quickly identify what went wrong and provide the best possible resolution.

Freshness Window and Quality Commitment

Our fresh flower guarantee means that all bouquets and arrangements delivered in Ardleigh Green should look their best for at least 5 days from the date of arrival, with proper care. Some varieties may naturally have a shorter lifespan, but we strive to use only top-quality, long-lasting stems and deliver in prime condition. If you believe your flowers have wilted prematurely within this freshness window, please contact us promptly so we can make it right.

Refunds and Replacement Options

If you receive flowers that are unsatisfactory due to damage, wilting, or any other concern covered under our guarantee, we are happy to arrange a replacement bouquet for you or offer a full or partial refund, depending on the circumstances. Customers may choose either a replacement delivery at no additional charge or a suitable refund. Every case is handled personally, and our goal is to restore your confidence in our service as swiftly as possible.

Please note: Issues resulting from incorrect recipient information or orders not collected from delivery points are not typically eligible for refund or replacement. Custom and event arrangements are considered on a case-by-case basis.

Complaints and Feedback Process

We value your feedback and believe that even concerns provide us with the opportunity to improve. If you have any issues with your order or our service, please contact us with your order details and a clear description of your complaint. Our customer care team reviews all concerns promptly and aims to respond with a proposed resolution within 48 business hours.

Your satisfaction is at the heart of what we do. Trust Flower Delivery Ardleigh Green as your committed local florist—we’re here to ensure every bouquet delivers joy, every time.

Serving Households and Businesses Nearby

We have built our reputation as a trusted Ardleigh Green florist by offering attentive customer care, reliable delivery, and a steadfast guarantee of fresh, beautiful flowers. Whether you’re a home celebrating a special occasion or a business brightening up the week, our promise is to deliver not just flowers, but happiness and satisfaction to Ardleigh Green and neighbouring areas. Thank you for choosing us, and please reach out for any support or feedback—we’re always here to help.