E-commerce Flower Delivery T&Cs for Ardleigh Green Customers

Terms & Conditions – Online Flower Delivery Ardleigh Green

Introduction

Welcome to Flower Delivery Ardleigh Green. These Terms and Conditions govern your use of our website and your purchase of goods and services from us. Please read these terms carefully before placing your order. By accessing our website and making a purchase, you agree to be bound by these terms. These terms apply to all customers in Ardleigh Green and the surrounding areas who order flowers for delivery via our online store.

1. About Us

Flower Delivery Ardleigh Green is a provider of professional flower arrangement and delivery services, operating throughout Ardleigh Green and extending to neighbouring districts. We process and fulfil orders placed via our e-commerce website, ensuring prompt and high-quality delivery experiences for all customers in our local area.

2. The Order Process

2.1 Orders can be placed online through our website. Before placing an order, please ensure you have reviewed the product descriptions, chosen your preferred delivery date, and completed all required fields, including recipient address and message card details (if applicable).

2.2 Upon submitting an online order, you will receive an order confirmation. This email confirms receipt of your order only. Acceptance of your order and the formation of a contractual agreement takes place when we send you a second email confirming dispatch of your flowers or, in the case of same-day delivery, confirmation that your order is out for delivery.

2.3 All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order prior to contract formation for any reason, including but not limited to: unavailability of products, payment issues, or issues relating to delivery location.

2.4 If an item is unavailable, we will contact you to offer a suitable replacement or arrange a refund.

3. Delivery

3.1 We deliver throughout Ardleigh Green and the surrounding areas, as set out on our website. Deliveries are made during normal working hours, and while we strive to accommodate delivery preferences, we cannot guarantee specific delivery times.

3.2 It is your responsibility to ensure that the recipient's address and details provided during ordering are correct. Flower Delivery Ardleigh Green is not liable for non-delivery or delays due to incorrect or incomplete addresses.

3.3 In cases where the recipient is unavailable, we will endeavour to leave the flowers with a neighbour or in a secure location, leaving a delivery card where possible. Alternatively, we may reschedule the delivery. Additional redelivery charges may apply at our discretion.

3.4 Delivery charges will be specified at checkout and form part of your total order amount.

4. Products and Substitutions

4.1 Whilst we endeavour to accurately display product images and descriptions, occasionally flowers and packaging may vary due to seasonal availability. We reserve the right to substitute with similar items of equal or higher value and quality, ensuring your recipient receives a beautiful arrangement befitting your selection.

4.2 If the main component flower is unavailable, we will contact you for approval before substituting, unless time-sensitive delivery prevents this, in which case we will proceed with a suitable alternative.

5. Prices and Payment

5.1 All prices displayed on the website are in GBP, are inclusive of VAT (where applicable), and exclude delivery charges unless explicitly stated otherwise.

5.2 We reserve the right to update product prices at any time, but such changes will not affect your confirmed orders.

5.3 Payment is required in full at the time of placing your order. We accept all major credit and debit cards through our secure online payment gateway. Orders are not processed or dispatched until payment is received and cleared.

5.4 If a payment is declined, we are under no obligation to process or dispatch your order.

6. Order Cancellations and Amendments

6.1 You have the right to cancel or amend your order. However, due to the perishable nature of flowers and time-sensitive processing, cancellations or changes must be requested no later than 24 hours before the scheduled delivery date. Requests made after this period may not be possible to accommodate, especially for same-day or next-day flower deliveries in Ardleigh Green.

6.2 To request a cancellation or amendment, please contact us via the website's designated contact form, quoting your order reference number and relevant details. We reserve the right to refuse cancellation or amendment requests received outside the permitted time window.

6.3 If your order has already been prepared or dispatched, we regret that cancellation or changes are not possible. In such cases, you will be liable for the full order amount.

7. Returns and Refunds

7.1 Due to the perishable nature of our products, we do not accept returns unless goods are received in unsatisfactory condition or are not as described. If you are dissatisfied with the quality or contents of your flower delivery, please contact us within 24 hours of delivery, providing photos and a detailed description of the issue.

7.2 Upon investigation, if we determine that the product does not meet our standards, we will offer a replacement, refund, or credit at our discretion. Non-perishable items may be eligible for standard return as per the Consumer Contracts Regulations, provided they are unused and returned in their original condition.

7.3 Refunds will be processed using the original payment method within 7-10 working days once approved.

8. Customer Responsibilities

8.1 When placing an order, you confirm that all information provided is accurate, including contact details, delivery addresses, and payment data. You agree not to use our website or services for any unlawful purpose.

8.2 It is your responsibility to ensure someone is available to receive the delivery, or that appropriate instructions are provided for doorstep or neighbour drop-off if required.

9. Liability

9.1 Flower Delivery Ardleigh Green strives to deliver flowers in perfect condition. Nevertheless, some factors are outside our control. We do not accept liability for:

Consequential or indirect losses;
Failure or delays in delivery resulting from events beyond our reasonable control, including but not limited to weather, traffic, strikes, or incorrect instructions;
Damages or deterioration following successful delivery where flowers have not been properly cared for.

9.2 Our total liability for any claim arising from an order is limited to the amount paid for that order.

9.3 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

10. Privacy and Data Protection

10.1 We respect your privacy and process all personal information in accordance with applicable data protection laws. Your information will only be used for order fulfilment, customer service, and, where consent is provided, for marketing our own products and services. We do not sell or share your personal data with third parties unless necessary for order processing or required by law.

10.2 Please review our Privacy Policy for further information on how we manage your data.

11. Intellectual Property

11.1 All content on our website, including product descriptions, photographs, graphics, and logo, is the intellectual property of Flower Delivery Ardleigh Green or its licensors. Reproduction or use without express permission is strictly prohibited.

12. Variation and Severability

12.1 We may update or amend these Terms and Conditions from time to time. When you order, the terms in force at that time will apply.

12.2 If any provision is found to be invalid or unenforceable, such provision will be severed, and the rest of these Terms will remain in effect.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions, and any contract between you and Flower Delivery Ardleigh Green, are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. General Information

14.1 These Terms & Conditions apply to customers placing orders for online flower delivery in Ardleigh Green and the surrounding localities.

14.2 Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

14.3 No third party shall have any rights under these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999.

15. Contact Us

If you have any questions or queries about these Terms & Conditions, your order, or delivery of flowers in Ardleigh Green, please use the contact information provided on our website. We aim to respond promptly to all genuine customer enquiries.

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